Ticketmaster and Ticketek Data Breaches: What You Need to Know

Written by Mitchell Langley

June 4, 2024

Ticketmaster and Ticketek Data Breaches: What You Need to Know

The Ticketmaster and Ticketek data breach incidents may have potentially compromised information of thousands of customers.

What Happened in the Ticketek Data Breach?

Ticketek Australia has reported that a data breach exposed customer names, dates of birth, and email addresses that were stored in a cloud-based platform hosted by a reputable third-party supplier. According to a statement released by Ticketek on May 31st, the Ticketek data breach was identified on this cloud platform.

Ticketek assured customers that “all passwords were protected with secure encryption methods, and no accounts or payment details were compromised.”

The company has started notifying affected customers and investigating the matter.

Ticketmaster also Suffered a Data Breach

In a filing with the US Securities and Exchange Commission, Ticketmaster’s parent company Live Nation Entertainment revealed it had “identified unauthorised activity within a third-party cloud database environment.”

The Australian Department of Home Affairs had begun collaborating with Ticketmaster to investigate a separate claim of stolen customer information before the Ticketek breach was discovered. Authorities have found no connection between the two incidents so far.

Millions of Customers Potentially Affected by the Ticketmaster Data Breach

The Ticketmaster breach could potentially impact “hundreds of millions of customers around the globe”, highlighting the massive scale of the ticketek data breach and ticketmaster breach incidents. Both companies utilise cloud-based platforms managed by third-party suppliers to store customer data.

It remains unclear exactly how many users had their details exposed in total. But with Ticketek and Ticketmaster two of the largest ticket sellers worldwide, the number of affected customers is likely to be enormous.

Lessons Learnt from the Breaches

The ticketmaster and ticketek data breach incidents show how reliant major companies have become on third-party services – and the risks involved. Outsourcing core services like database hosting can leave sensitive consumer details vulnerable if those other companies fail to adequately protect them.

Ticketek assured users “no Ticketek customer account has been compromised” but the names and personal information of many Australian fans were still exposed. Both companies must now review security and ensure proper safeguards are in place to avoid such breaches in future. Consumers also deserve transparency around the scale of the incidents.

The Ticketek and Ticketmaster data breach episodes affect a huge customer base. Companies and cloud providers must learn from this experience to strengthen data protection for the millions who buy tickets through these major platforms. Fans will now be more cautious about the safety of their data when purchasing entertainment online.

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