Erie Insurance Confirms Cyberattack Behind Widespread Business Disruptions
Erie Insurance has confirmed that a cyberattack disrupted its operations over the weekend, causing major outages across customer-facing services. The attack was first detected on Saturday, June 7, 2025, when the company’s Information Security team noticed unusual network activity.
Erie Indemnity Company, the management arm of Erie Insurance Group, disclosed the incident in a Form 8-K filing with the U.S. Securities and Exchange Commission (SEC). The notice stated that an internal investigation was launched immediately following detection of the threat.
“On Saturday, June 7, Erie Insurance’s Information Security team identified unusual network activity,” reads a notice posted on the company’s website.
“We took immediate action to respond to the situation to safeguard our systems and data.”
Core Systems Affected, Claims and Customer Portal Down
Since the attack, core systems at Erie Insurance have remained down, directly impacting customer access and delaying routine operations. Customers have reported being unable to log into the customer portal, file claims, or retrieve important documents.
Erie confirmed that:
- The customer portal is inaccessible
- Claims processing has been disrupted
- Email and document workflows are delayed
To contain the threat, Erie activated its incident response protocol, which involved taking affected systems offline—a standard measure to prevent cyberthreats from spreading. However, this has resulted in ongoing service disruption.
Erie Working With Cybersecurity Experts and Law Enforcement
Erie Insurance is currently working with law enforcement agencies and external cybersecurity specialists to investigate the full scope of the breach. Forensic analysis is underway, but the full impact and nature of the incident is still undetermined.
“We are conducting a comprehensive forensic analysis with the assistance of leading cybersecurity experts,” the company stated.
No information has been disclosed yet about whether ransomware is involved or whether data has been exfiltrated.
Customer Advisory and Communication Safety Measures
Erie has emphasized that it will not reach out to customers for payments during the outage. Customers are also warned to be cautious about phishing or scam attempts disguised as official communication.
“During this outage, Erie Insurance will not call or email customers to request payments,” a notice on the site advises.
“Do not click on any links from unknown sources or provide your personal information by phone or email.”
How Customers Can File Claims During the Outage
For policyholders needing urgent service, Erie has provided alternative contact methods:
- Claims can be initiated through local Erie agents or by calling the First Notice of Loss team at (800) 367-3743
- General customer service is available at (800) 458-0811
With over 6 million active insurance policies, Erie Insurance is a key provider of auto, home, life, and business insurance in the United States. The cyberattack is a significant disruption to both internal workflows and customer service.
The company has not shared a timeline for full recovery, and updates are expected as forensic teams continue their investigation.
