Ring Blames Backend Bug After Users Report Suspicious Account Logins
Amazon’s home security brand, Ring, is under scrutiny after users reported unexpected and unauthorized devices appearing on their accounts. Despite growing customer concerns, Ring insists it was not hacked and attributes the issue to a backend system update that created misleading login records dated May 28, 2025.
On that day, many Ring customers noticed devices they did not recognize—some with unfamiliar names and foreign IP addresses—listed under their “Authorized Client Devices” in the app. For many, these appeared to be active logins from countries and cities they had never visited, raising alarm over possible unauthorized access to their home surveillance systems.
According to Ring, these login entries were incorrectly displayed due to a glitch introduced during a backend update. The company publicly addressed the matter in a Facebook post, noting:
“We are aware of a bug that incorrectly displays prior login dates as May 28, 2025.”
The company’s official status page echoed the same explanation:
“We are aware of an issue where information is displaying inaccurately in Control Center. This is the result of a backend update, and we’re working to resolve this. We have no reason to believe this is the result of unauthorized access to customer accounts.”
Despite the statements, many users remain unconvinced. On social media, customers pushed back, citing details that don’t align with Ring’s explanation. A number of them reported unknown names on devices, and countries never visited. One frustrated user posted on X:
“Absolute bollocks with your ‘bug’. I don’t even know Derbhille or is she anyway associated with our Ring camera or family? Just admit you’ve been hacked.”
Another user commented on Facebook:
“I find it interesting that it’s just a ‘bug’ yet one of my several unknown logins from that date was a login from Spain… I’m in Texas so doesn’t seem like just a bug or logins on prior devices because I can assure you I have never been to Spain.”
These statements reflect the broader skepticism over the company’s transparency. If the issue were solely display-related, users questioned why they continued to see unfamiliar device names and international IPs days after the supposed backend bug.
Further undermining Ring’s assurance was the lack of immediate reversal. As of several days after the reported incident, users continued to see strange logins. Some also claimed they experienced other anomalies, such as:
- Live view activity at times when no one accessed the app
- No alerts or multi-factor authentication prompts when new devices were allegedly added
These experiences created confusion over whether it was merely a display bug or evidence of deeper security gaps.
In an update, an Amazon spokesperson reiterated:
“We are aware of an issue where information is displaying inaccurately in Control Center. This is the result of a backend update, and we’re deploying a fix. We have no reason to believe this is the result of unauthorized access to customer accounts.”
The spokesperson further clarified that the IP addresses and devices shown in the login list were tied to past sessions. These could include old devices the user no longer owns, or devices belonging to individuals with whom users had previously shared account credentials.
Still, many users questioned how names and locations so foreign to them could appear if those logins had truly occurred in the past. The absence of two-factor prompts or email alerts during those supposed logins only added to doubts.
What Ring Users Can Do Now
While Amazon maintains there was no security breach, customers are advised to take precautionary steps:
- Review all authorized devices by visiting: Control Center > Authorized Client Devices
- Immediately remove any unfamiliar devices
- Change account passwords to something strong and unique
- Enable two-factor authentication to add an extra layer of security
The incident highlights growing concerns around smart home security and the importance of accurate user activity logs in maintaining customer trust. Though Ring is treating the issue as a non-breach, the lingering user concerns and lack of clear rollback have made it a case study in communication and trust in the IoT space.
